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Order Services

Our Shipping Service

We are proud to offer you shipping directly to your home or at your preferred Service Point.

We ship through our Shipping Partners UPS and DHL to minimum 39 countries. We work closely together with our two shipping partners to match the local countries’ best solutions.

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FREE Shipping.

Subscribe to our newsletter and get FREE Shipping on orders above € 39, depending on your location.*

Or upgrade your account to MyPremier and get FREE shipping, no limit.

*See if you can get FREE Shipping: learn more


Low, flat rates

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Our shipping rates as well as our prices are fixed, and you will not be paying any extra fees*.

Most of our products are produced in the US, why all EU import and custom duties are included in our prices to avoid hidden costs when you shop with us.

We constantly follow the European market prices for our products. Compared to our US brands sites our prices will be higher due to import costs and duties, our free Customer Care service, shorter delivery time and a prioritized free or extraordinarily low shipping costs.

Additionally, we run weekly promotions and seasonal sales on selective products. If you wish to get a notification on these promotions, please subscribe to our newsletter.

*Please note that this does not apply to customers in the following countries/territories, where you may experience additional local import duties: Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Canary Islands, Norway, Switzerland, and Liechtenstein. Additional import duties will be added to the invoice for your purchase.


Shopping as a Non-EU Customer

Our shipping rates are fixed. That means that customers who ship to addresses outside the EU pay the same shipping fees as customers who place orders delivered inside the EU. Moreover, customers who order to addresses outside the EU do not pay VAT on products bought in our shop. Products delivered to addresses outside the EU might be subjected to additional local import duties, which will be paid by the customer.


For Non-EU countries

Additional import duties will be added to the invoice for your purchase by the custom or shipping partner.


Return Policy

You are covered by our Satisfaction Guarantee.

Our customers believe we're #1 in Europe with the best science-based vitamins, minerals and supplements. That's why we don't just have a 30 day return policy, as in many other web shops. When you shop with us, you get a full 90 days return period instead!

If you for some reason are not satisfied with your purchase, you can return the product to us within the 90 days of the purchase date, which figures on your original order confirmation. Note we don't send a return label.

We will refund the purchase or resend your order in case of damage. That's our Satisfaction Guarantee to you. Learn more

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We ship within 24 hours

Shipment

No matter which shipping service you choose, we ship from our warehouse in the Netherlands within 24 hours on normal business days and at the same day, if you order before 14:00 CET (Monday to Friday).

Average delivery time is 2-4 business days, and DHL can take 5-10 days depending on your location.

We recommend you place your mobile numbers in your My Account information, to ensure the best notification service from our Shipping Partners when your order is shipped.


Overview

Delivery FormDelivery PartnerEstimated Delivery timeDelivery TermsDelivery CostsDelivery BenefitsDelivery Exceptions
Home Delivery DHL or UPS

2-4 business days

DHL can take up to 10 days on certain locations

DHL or UPS will try to deliver at your Home adress once, then they ship it to the nearest random Service Point, if your are not home.

Please note, if you have placed your mobile number as contact detail, you will receive notification.

€/£ 4,95 If you subscribe to our newsletter and have a MyLEE account, you'll receive free shipping on orders above €/£ 39 or with no limits as a MyLEE Premier. Customers in The Canary Islands can only choose DHL Home Delivery. Customers in Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Norway, Switzerland, and Liechtenstein cannot choose this option.
Service Point Delivery DHL or UPS

2-4 business days

DHL can take up to 10 days on certain locations

DHL or UPS will deliver to a Service Point chosen by you.

Please note, if you have placed your mobile number as contact detail, you will receive notification.

€/£ 4,95 If you subscribe to our newsletter and have a MyLEE account, you'll receive free shipping on orders above €/£ 39 or with no limits as a MyLEE Premier. Customers in Malta & Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Canary Islands, Norway, Switzerland, and Liechtenstein cannot choose this option.
UPS Express Saver UPS

1-2 days

Note it may take up to 5 days on certain locations

One delivery attempt at your home address. Then the order will go to the nearest Service Point.

Please note, if you have placed your mobile number as contact detail, you will receive notification.

Only €/£ 14,95 You can always choose to upgrade your delivery option to Express Saver. Customers in Malta & Cyprus can only choose this option. MyLEE Premier customers in these locations FREE Shipping on all orders with UPS Express Saver.
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