Life Extension Europe is serving customers in more than 30 countries in Europe, providing some of the best, most potent science-based nutritional products since 1995.
You are covered by our Satisfaction Guarantee! We don’t just have a 30-day return policy, as many do, we have a 100-day return policy for unopened bottles. Please note, that this return policy does not include products requiring refrigeration.
Prior to returning the products, we advise our customers to call or email our Customer Care team to ensure the refund is being processed accordingly.
Send return products to:
Service Logistics BV
(to: Life Extension Europe)
5928 PG Venlo
Please add your invoice number, or a copy of your invoice, to identify your returns together with the unopened product(s).
Note, the cost of the return is not covered by us, and if you are shipping an item over €75, we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Also note, all refrigerated product item(s) are excluded from returns.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If the refund is based on a damaged product during transport to you, we proceed with your refund potentially including the cost of return (based on level and return form).
A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is based on a wish to return due to a wrong purchase, we will proceed with the refund as mentioned for the product only.
We replace unopened items if you are dissatisfied with your purchase. Please send us an email at email@example.com with your request or need for help, and then send your unopened product/products to us.