Frequently Asked Questions
You can create an account by clicking on the icon in the upper right corner from which you will see a button “Login or register” in the menu. Fill in your information on the form and press “Continue”.
See how you login in the video below. Click on full screen if you want it bigger.
Yes, you can shop as a guest.
Note, that with a free account, you get a 2% bonus on every purchase. You can register for free here.
You can follow our special offers by signing up for our newsletter. If you are a frequent supplement taker, a fan of our products and services, or just wish it to be less complicated to improve your lifestyle - why not enjoy all the extra benefits with your Premier membership? Read more about these benefits here.
You are always welcome to call our friends at Customer Care. You can get tailored advice in English, German, and Spanish. For more information go here.
You can change the website language before logging in by clicking the flag icon in the top right corner of the website. Click on a flag from the pop-up menu to choose a website language, currently available in English, German, French, Italian, and Spanish.
Please notice that we have a British site as well, where all prices are displayed in British Pounds.
We accept Visa, MasterCard, American Express and bank transfer. We are also partner with the world’s biggest online-payment handlers such as Paypal, Klarna, GiroPay, and Sofort.
We use state-of-the-art SSL encryption to make sure that your payment-information is kept safe. Furthermore, we comply with the European General Data Protection Regulation (GDPR).
No. Your order will be shipped upon receipt of payment. Normally the transfer takes approximately 2 working days.
Yes. There are quantity discounts for adding 2 and 4 items to your cart for most products. Otherwise, you can subscribe to our newsletter to follow our ongoing promotions and discount offers. You can also check our Clearance Sale.
Coupon/campaign codes are special codes that you type in on the checkout page in order to claim a product discount of varying types. They will be given out through promotions such as special offers, competitions, etc.
If you have a coupon code, please type it in the coupon code text field at checkout to claim your offer.
Certain coupon/campaign codes are permanent and can be used at any time, while most others must be used before a certain deadline or can only be used once.
Coupon codes are featured in our promotions such as special offers, competitions, etc. Be sure to sign up for our newsletter to keep up to date on our latest offers.
Unfortunately, this is not possible. Bonus points, campaign codes, and voucher codes can only be used towards purchases of products on our site.
From start 2021, new security requirements for online payments will come into effect in the European Economic Area (the second Payment Services Directive, also called PSD2). With this EU directive, all online payments by credit card to EUIPO will have a new layer of security involving strong customer authentication (SCA) to protect the consumer rights and to limit fraudulent use of cards.
All customers purchasing online will be asked to confirm payments by entering a secret number received by SMS or a code generated by a smartphone app or with a biometric identifier like a fingerprint or facial recognition.
To ensure you are able to shop online as frictionless as possible, please contact your financial institution for your local and personal details to confirm the payment element activation (personal telephone number, smartphone app, etc.).
One delivery attempt at your home address. If you are not at home to receive the order, it will be delivered to the nearest Pickup location.
Pickup location Delivery:
Pickup is not an option right now.
Your order is delivered to a Pickup location that you select for pick up at your convenience.
Please register your mobile number in your contact details when ordering your product or under My Account. By doing this, you will get notifications via SMS from your shipping provider, either DHL or UPS, with the tracking information of your parcel.
If you wish to have expedited delivery, you can choose UPS Express Saver for Home Standard.
No matter which shipping service you choose we ship from our warehouse in the Netherlands, within 24 hours on normal business days or on the same day, if you order before 11:00 CET (Monday to Friday).
The average delivery time is 2-4 business days, and Express Saver is 1-2 days depending on your location. Periods where you may experience delays - during high discount campaigns with a high level of orders, holiday season, weekends, and if the country/ local restrictions occur as during Corona outbreak.
NOTE: Due to Covid-19, UPS cannot guarantee deliveries within the estimated time frame for standard and express shipping.
If you place your order before 11:00 Central European Time on regular business days, it will leave our warehouse on the same day, otherwise the day after.
In the checkout window, you can choose from our delivery options. Please consult the delivery option overview here first to see which delivery option fits your needs best.
All our boxes are made from recycled paper material. The delivery boxes need to have room for internal padding such as bubble wrap to provide adequate protection for the products during transport.
A part of your Satisfaction Guarantee is that you can count on your products being delivered to you without damage. That is why our environmentally-friendly boxes are relatively larger than the products you have ordered.
We are constantly working on optimizing our use of materials without compromising the quality of transport and delivery of goods.
Our plastic bottles are made from High-Density Poly-Ethylene (HDPE) Plastic, which is the most recyclable and reusable form of all plastic types. Furthermore, HDPE Plastic does not contaminate its contents, and it does not expose the products to damage from light and moisture, which is why it is ideal for transporting foods and/or supplements. It has a higher strength to density ratio than other common plastics, it's more flexible, and it can withstand higher temperatures than other kinds of plastic, furthering its suitability for transporting supplements.
Yes. We ship to the following European Union border countries: San Marino, Vatican City, Campione d'Italia - Livigno, Norway, Switzerland, England, Wales, and Scotland.
Please note that import duties may be imposed by your carrier, and parcels must go through customs here, which may extend delivery time - unless you are ordering to a UK address where we ship DDP (Delivered Duty Paid), which means that you as a customer will not pay any extra duties or tariffs.
Free delivery means that we cover your shipping costs. If you have a cart valued €69 ex. delivery cost, you can choose Home Standard at check-out for free. In case you can only choose Express Saver, we recommend upgrading to Premier membership or subscribing to our newsletter for notification on free delivery campaigns.
If you are at a destination e.g. Canary Islands, you will only be able to choose the Express Saver solution. And this is not available for free shipping. However, if you are a Premier member you will receive compensation.
Depending on your location, you can choose the delivery option of UPS, DHL, and/or GLS and select Home Standard. However, UPS Express Saver is not included in free shipping.
The quick 3-minute quiz gives you guidance on which supplements may be included in your diet. As we age our body goes through changes and may require vitamins and supplements for support in everyday life.
Meaning our circumstances and goals can change. Besides that, we want to ensure you have an even better grasp of our current product offerings.
Once you finish the quiz, you will have recommended products based on your answers.
The information presented in the Supplement quiz is for informational purposes only and should not be considered as medical advice.
You can take our quiz as often as you like, and keep in mind to take the quiz regularly to have a sneak peek at the recommendations because our body naturally goes through changes and your current supplement intake might need an extra boost.
You can! Click any question listed in ‘’Your Selection’’ tab to edit the answer. Press on any answer and you will be redirected to that question and you can change your response thereafter.
At this moment you can only save your answers once you complete the quiz. If for some reason, you exit it you will need to start again.
Supplement quiz, at the moment, is available in English and German. Should you have any questions and feedback about it feel free to reach out to our Customer Care for help.
You can subscribe to our Premier Membership for the full Life Extension Europe customer experience. For ONLY € 20,00 per year! Here are some of the benefits:
- Bonus points – cashback on every purchase
- Free delivery unlimited via Home Standard (ex Express)
- Priority access to extra benefits
You can buy the Premier subscription here. Press the “Add to Cart” button to put it into your cart. You will receive an e-mail once your Premier subscription is about to expire. If you renew your Premier subscription, you will receive all the benefits of the Premier program all over again!
If you are a frequent supplement taker, a fan of our products and services, or just wish it to be less complicated to improve your lifestyle - why not enjoy all the extra benefits? I.e. if you purchase 3 times a year for home delivery, you'll pay €21 unless you wait for a Free shipping campaign. As a Premier you pay €20 for free shipping always, with no limit (except UPS Express Saver), while also earning double in bonus points per purchase plus receiving extra benefits too.
Bonus points are value points that you earn on every purchase. You can use these points towards future purchases whenever you please, however, they expire in six months so we recommend spending the Bonus points during the mentioned time frame. If the value of the product you are buying with your Bonus points does not exceed your point balance, you will keep the difference. Bonus points cannot be exchanged into cash, and they must be used in our online store. Basic customers receive 2% Bonus points of the total order sum with every purchase. Premier customers receive 4% Bonus points of the total order sum with every purchase.
When you log on to our website, go into your account and choose “Bonus points”. There, you will be able to see your Bonus points balance.
When you place an order and you are on the checkout page, you will see a small box saying “Bonus points available”. This box is directly under the payment options section.
In order to make use of your bonus points, you have to drag the circle to the right until you reach the amount you want to use. Then click redeem points. Note, you have to do this before you chose the payment option.
See how to use your bonus points in the video below. Click on full screen if you want it bigger.
Health categories contain information about a given health topic and our relevant products that are designed to target the area.
You can access all our Health categories by clicking on “Health topic” in the navigation menu, where you will be presented with a drop-down menu featuring all of our Health categories.
For instance, if you click on the Health category called “Heart health”, you will be taken to a page with a complete list of Heart Health supporting products.
Click on the link "Clearance Sale" under "Sale" in the navigation menu to find an overview of our current sales and promotions.
Yes, we have products specially designed for both men and women. To see an overview of our products for men or women, select “Health topic” from the navigation menu and go to either Men’s health or Women’s health.
Most of our brands are from the US, and certain ingredients are subject to regulatory restriction according to laws in the Netherlands where we operate.
Although we would be happy to distribute all of our products, we are unfortunately prohibited from carrying the complete selection because we are working under the guidelines of the Dutch Food Safety Authority, NVWA.
For this reason, we do not have all of the products that you might be able to find on our brand's direct websites.
To move past this, we often reformulate products to make them match Dutch and European supplementation standards and regulations, allowing us to offer as many products to the European market as possible. For example, if you choose to purchase the Two-Per-Day supplement from the US, the B6 level will be too high for us to sell according to EU standards. The redeveloped product we carry will be compliant, as we're reformulating to lower such levels, while not compromising the overall quality and high standard of our brand.
If you see a product is delisted or you wish to purchase a product from the US, please contact our Customer Care as they will be able to guide you to similar products
On the product page, it says if the product is in stock next to the product image. If the product is out of stock, you will see when the product is expected back in stock.
For proper intake, please follow the instructions on the product itself as well as the supplement facts on our website.
The expiration date is always noted on the product label or container.
You can find our fish oils here. Please click on a fish oil product to see which one fits your needs best. Alternatively, you can call our Customer Care agents.
Please check if you have completed all of the following steps:
✔ Select a shipping method
✔ Select a payment method
✔ Accept our Terms & Conditions
✔ Check if your house number has been separated from your address
If you still have issues, please call our Customer Care agents. You can find a list of our numbers here.
If you are already registered with Life Extension Europe and have forgotten your password, click “Forgot your password?” on the login page, and fill out your email address. You will then receive a link that leads you to a page where you can choose a new password.
Please check your spam filter. Also note, there might be a preset filter on your email account. If you for instance use Gmail, and you can’t find your reset password link in the main inbox or spam, please check “All Mail” under the title “More”, or type 'Life Extension’ in the search field, and the e-mail will show.
If you still can't log on, the problem might be that your password is now too short for our new website, or that you have several accounts with the same email address. Please don't hesitate to contact our Customer Care here.
You can see how to get a new password in the video below. Click on full screen if you want it bigger.
Your order confirmation will be sent automatically to your e-mail inbox as soon as you have placed an order.
Please follow these steps:
✔ Confirm that you have typed in your e-mail address correctly
✔ Check that your order confirmation is not in your e-mail spam folder.
✔ There might be a preset filter on your email account. If you for instance use Gmail, and you can’t find your reset password link in the main inbox or spam, please type 'Life Extension’ in the search field, and the e-mail will show.
If you can find your order confirmation messages in neither your "All mail inbox" nor spam folder, please contact our Customer Care so that we can check if your payment has been correctly processed.
Yes, you can change the payment.
See how you do it in the video below. Click on full screen if you want it bigger.
You can remove the item from your cart by clicking the X to the right of the product you want to remove, and you can also correct the quantity.
You access the cart page by clicking the shopping cart icon at the top right corner of the website.
A tracking notification should automatically be sent to you from your shipping provider within two days. Please check if you have received a tracking notification via e-mail from your chosen shipping provider.
You will be sent tracking notifications regularly until your parcel arrives at its destination. If you cannot find your tracking notification in your e-mail box, please check your spam folder.
If you still can’t find your tracking notification, please contact our Customer Care agents to resolve this topic. Our Customer Care agents will be able to re-send you a link with a tracking number for your parcel.
Each month as a Premier member, you can read about the latest health and nutrition science in Life Extension® monthly magazine. You can choose to receive it in hard copy to your home address and/ or in a digital version in your inbox.
The digital version includes comments from our European Head of Science. It is sent via email up to 2-3 weeks before the magazine is available on our website, and faster than a hard copy.
We invite all our customers to leave a review once they have shopped with us. Please find us at reviews.io
If you don’t want to receive our Magazine anymore, please write an email to our Customer Care agents at email@example.com
Our Customer Care agents will make sure to contact the distributor, and your request will be processed within a few weeks. Therefore, it may be possible that you receive one or two more issues after unsubscribing.
Q: The product I wanted was “out of stock”, and I signed up for “Notify me when…”. I can see that the product is “in stock” now, but I haven’t gotten any notification e-mail.
A: Because the demand is so high when an “out of stock” product is “in stock” again, you might have experienced that the product is already “out of stock” when you received the notification.
Therefore, we have decided on a minimum amount of the product (available) before the notification e-mail is sent out, which might explain why you see the product as available on the webpage.
Q: The product I wanted was “out of stock”, and I signed up for “Notify me when…” I have received a notification, but the product is still “out of stock”.
A: Because the demand is so high when an “out of stock” product is “in stock” again, you might have experienced that the product is already “out of stock” when you received the notification.
Shortly we will optimize our mobile version and start looking into an app to support you in living a healthier lifestyle. We'd like to hear about your preferences in the coming survey to ensure we match your needs and shopping expectations.
UNFORTUNATELY - we experience challenges with our Affiliate program after migrating to our new E-commerce Platform. As we can't provide the service level we aim for to our valued customers, we have chosen to shut down the program temporarily.
Until we can launch the superior Affiliate program, you deserve the following terms for our Affiliate partners are:
Existing Affiliate partners will have their commission converted to bonus points. In addition, we'll offer a unique voucher code you can share with your customers, and we'll be able to track all purchases manually to calculate your commission in the temporary period. Please get in touch with our Customer Care team at firstname.lastname@example.org.