Terms and conditions, Life Extension Europe B.V.
Life Extension Europe is serving customers in more than 30 countries in Europe, providing some of the best, most potent science-based nutritional products since 1995. With fast, hassle-free delivery, and a multi-language Customer Care team and health advisors to guide you, we are dedicated to helping you live healthier.
Hours and days of operation
Life Extension Europe B.V. is available to help answer questions related to ordering products, returns, and the website in general on regular business days, Monday - Friday from 9 AM to 5 PM, Central European Time.
Please contact our Customer Care at +45 7020 6900 or on one of our many local numbers. All phone numbers are charged at standard operating rates. To find the list of numbers, check Customer Care >>
We speak English, German, French, Spanish, Italian, and Danish.
We also welcome all questions and comments at firstname.lastname@example.org. When writing to us via e-mail we will reply within 1 or 2 business days. If you need immediate assistance, or haven't received an order confirmation within the first business day of purchase, please call us.
Shipping & handling
We ship directly from a warehouse in the Netherlands through our trusted carrier partners.
The warehouse ships within the same day if orders are placed Monday-Friday before 11:00 CET. Otherwise, orders will be processed and shipped the next business day. The average delivery time is 2-4 business days (Monday to Friday).
Note, weekends and holidays are not business days, so if you place an order on a Saturday, the order will be processed on shipped on the following business day, Monday.
We have five different delivery options: Pickup location/parcel shops (not available right now), Home Standard, UPS Express Saver, Free delivery on orders above €69 with Home or Pickup location, and Free delivery as a Premier, a customer with a yearly subscription with extra benefits.
Note, Free delivery is not delivered for Express Saver locations. See if you can choose a pickup location near you at check-out or choose Home standard. In case of no pickup location or option for Home Standard delivery, you can choose to upgrade to a Premier membership.
Free Delivery as Premier is with no minimum order required. Plus, free delivery choice of Pickup location and Home Standard. As we don't offer free delivery on Express Saver and if your location only has Express Saver as an option, you will be compensated with a discounted price for Express Saver delivery.
For more information please go to our Order service page.
Customs & non-EU
You will always find our prices include VAT and duties, and our delivery rates as fixed. Customers who order for delivery outside EU or border countries/ territories do not pay VAT on our shop products, as they are subjected to additional local import duties, which will be paid by the customer. The VAT reduction will be visible at your order invoice based on your local VAT reduction.
Delivery locations that can be affected by this: England, Scotland & Wales, Canary Islands, San Marino, Vatican City, Campione d’Italia – Livigno, Norway Switzerland, and Liechtenstein. If questions, please check your local customs rules or contact our Customer Care.
You are covered by our Satisfaction Guarantee! We don’t just have a 30-day return policy, as many do, we have a 100-day return policy. For more information please go to our shipping page.
Please return products to:
Service Logistics BV
(to: Life Extension Europe)
5928 PG Venlo
Please add your invoice number, or a copy of your invoice, to identify your returns together with the unopened product(s).
Note, the cost of return is not covered by us, and if you are shipping an item over € 75, we recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Also note, all refrigerated products item(s) are excluded from returns.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If the refund is based on a damaged product during transport to you, we proceed with your refund potentially included the cost of return (based on level and return form). A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is based on a wish to return due to wrong purchase, we will proceed with the refund as mentioned for the product only.
We replace unopened items if you are dissatisfied with your purchase. Please send us an email at email@example.com with your request or need for help, and then send your unopened product/products to:
Service Logistics BV
(to: Life Extension Europe)
5928 PG Venlo
All prices shown in the online shop are current in EURO € and include VAT and duties, for customers in the EU zone and the United Kingdom. On the UK site, www.lifeextensioneurope.co.uk, you are able to see the pricing in GBP, but all funds for the purchase will be withdrawn in EURO.
Terms of service
This website is operated by Life Extension Europe B.V.. Throughout the site, the terms “we”, “us” and “our” refer to Life Extension Europe B.V..
By visiting our site and / or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms and conditions”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You fully understand and agree that your content (not including credit card information or any other kind of payment data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
We reserve the right to modify the contents of this site at any time, and we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.
We have made every effort to display the colors and images of our products that appear in the shop as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. If you should have any issues regarding this, please contact our Customer Care or follow the return process described under the sections “Returns” and “Exchange”.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and / or billing address / phone number you have provided us with at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
In case of rejection of your credit card payment attempt, please contact our Customer Care agents.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any of these third-party websites, or whether they uphold European law with regards to GDPR compliance standards.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
In no case shall Life Extension Europe B.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 12 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Life Extension Europe B.V. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand.
SECTION 13 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 14 - TERMINATION
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
SECTION 16 - CONTACT INFORMATION
Should you have other questions or concerns about the Terms and conditions and/or the practices of this web site, please contact us at: firstname.lastname@example.org
Administration of Life Extension Europe
Life Extension Europe is located in the Netherlands, with a supporting office in Denmark.
Service Logistics BV
(to: Life Extension)
5928 PG Venlo
Life Extension Europe BV
De Lairessestraat 145c
1075 HJ Amsterdam
Administration and marketing:
LifeCare Europe ApS
Harbour house II
Sundkrogsgade 19, 2. sal,
Latest review: March 29, 2021.