Terms and conditions, Life Extension Europe B.V. 2015

Terms and conditions, Life Extension Europe B.V. 2015

  • Shipping and handling
  • Shipping rates
  • Returns
  • Refunds
  • Payment
  • Terms of service
  • Contact info

Hours and Days of Operation

Life Extension Europe B.V. is available to help answer questions related to ordering products, returns and the website in general, by phone Mon-Fri from 9:00 - 17:00 (GMT +1). Please contact our Customer Care at +45 7020 6900 or on one of our many free-to-call numbers. You can find a complete list of our free-to-call numbers here: www.lifeextensioneurope.com/contact

We speak English, German, French, Dutch, Spanish, Italian and Danish.

 

Shipping & handling

Life Extension Europe B.V. is shipping your online order, by the safe Track & Trace service through UPS or DHL, depending on who you choose as your delivery partner.

The Track and Trace information, will be e-mailed to you directly from UPS or DHL, as soon as your shipment is leaving our logistics warehouse in the Netherlands. If you choose to update your account with mobile details, you will get an SMS notification from your chosen shipping provider. 

We will ship your order within 24 hours on normal working days, Monday to Friday.

If a product is in back order, we will ship your order partially within 24 hours - and you will receive your backorder as soon as possible, at no extra charge.

 

Shipping Rate only € 4,95 to all continental EU states and the United Kingdom

Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Luxemburg, Monaco, the Netherlands (Holland), Portugal, Sweden, Bulgaria, Czeck Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia and the United Kingdom (UPS standard Track & Trace shipping service).

Home Delivery:

Available with UPS and DHL. One delivery attempt at home address. Then the order will go to the nearest Service Point.

If your order with UPS, your parcel will stay at a Service Point for 8 days.

If you order with DHL, your parcel will stay at a Service Point for 5 working day.

If the parcel is not collected from one of your chosen carrier’s service points within the amount of days specified above, it will be returned to our warehouse in the Netherlands.

 

Service Point Delivery:

Available with DHL and UPS. The order is delivered to a Service Point chosen by you.

If your order with UPS, your parcel will stay at a Service Point for 8 days.

If you order with DHL, your parcel will stay at a Service Point for 5 working day.

If the parcel is not collected from one of your chosen carrier’s service points within the amount of days specified above, it will be returned to our warehouse in the Netherlands.

 

Shipping Rate only € 14,95 to non-EU states.

Norway and Switzerland (UPS standard Track & Trace shipping service) 

Home Delivery:

Available with UPS. One delivery attempt at home address. Then the order will go to the nearest Service Point. When you order with UPS, your parcel will stay at a Service Point for 8 days.

If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands.

 

Service Point Delivery:

Available with UPS. The order is delivered to a Service Point chosen by you. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands.

 

Shipping Rate only € 14,95 to all non-continental EU states.

Cyprus, Malta. (UPS Express Saver Track & Trace shipping service only)

Your order will be delivered to the delivery address that you have provided, during the order process.

Home Delivery:

Available with UPS. One delivery attempt at home address. Then the order will go to the nearest Service Point. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands.

 

Service Point Delivery:

Available with UPS. The order is delivered to a Service Point chosen by you. If the parcel is not collected within 8 days, it will be returned to our warehouse in the Netherlands.

In case that you do not contact our Customer Care after your parcel has been returned, we will refund the total amount to your account, excluding shipping costs.

 

Returns

If you are for some reason not satisfied with your purchase, you can return the product to us within 90 days of the purchase date, which figures on your original order confirmation for the order.

We will resend you your order, or refund the purchase, in case of damage. That's our Satisfaction Guarantee to you.

 

Product Returns

Please return products to:

Life Extension Europe B.V.
Frankfurtstraat 34
NL-1175 RH Lijnden

The Netherlands

Please add your invoice number, or a copy of your invoice, to identify your returns.

If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Exchanges

We replace items if you are dissatisfied with your purchase.  If you need to exchange it for the same product or products, send us an email at info@lefeurope.com and send your product/products to:

Life Extension Europe B.V.,

Frankfurtstraat 34,

NL-1175 RH

Lijnden, the Netherlands.

 

Payment:

We accept most major payment types: MasterCard, Visa, American Express and Paypal.In some regions we also accept iDeal, MisterCash, Klarna and Sofort Überveisung.

All direct payment gateways adhere to the standards set by Worldpay or other payment provider. 

All prices shown in the online shop are current in EURO € and include VAT and duties, for customers in the EU zone and the United Kingdom. On the UK site, www.lifeextensioneurope.com, you are able to see the pricing in GBP, but all funds for the purchase will be withdrawn in EURO.

Orders shipped to Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Norway, Switzerland, and Liechtenstein may be charged without Dutch 6% VAT. Please note that our shipping carriers (UPS and DHL) may charge local VAT and duties when shipment arrives to Cyprus, San Marino, Vatican City, Campione d'Italia - Livigno, Norway, Switzerland, and Liechtenstein and that they will contact you for payment before final delivery.

 

Cookies:

We use cookies in order to make our service as good as possible. We do not store cookies for third party use.

Terms of Service

OVERVIEW

This website is operated by Life Extension Europe B.V.. Throughout the site, the terms “we”, “us” and “our” refer to Life Extension Europe B.V..

By visiting our site and / or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms and conditions”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

 

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 

You fully understand and agree that your content (not including credit card information or any other kind of payment data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

We reserve the right to modify the contents of this site at any time, and we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display the colors and images of our products that appear in the shop as accurately as possible. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. If you should have any issues regarding this, please contact our Customer Care or follow the return process described under the sections “Returns” and “Exchange”.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and / or billing address / phone number you have provided us with at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

In case of rejection of your credit card payment attempt, please contact our Customer Care agents.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk.

 

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any of these third-party websites, or whether they uphold European law with regards to GDPR compliance standards.

 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments.

 

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

 

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

In no case shall Life Extension Europe B.V., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 12 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Life Extension Europe B.V. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand.

 

SECTION 13 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

SECTION 14 - TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

 

SECTION 15 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

 

SECTION 16 - CONTACT INFORMATION

Should you have other questions or concerns about the Terms and conditions and/or the practices of this web site, please contact us at: info@lefeurope.com

 

Administration of Life Extension Europe

Life Extension Europe is located in the Netherlands, with a supporting office in Denmark.

Our Warehouse and Sales office is located at:

Life Extension Europe B.V. 
Frankfurtstraat 34 
NL-1175 RH Lijnden 
The Netherlands

The Administration and Marketing is located at:

Life Care Europe ApS

Roskildevej 12 B, 3400
Hillerød, Denmark

Latest review: July 5th, 2018.